Are you traveling over the next few months?
Know how to handle hotels' overbooking - Often the hotel will have a nearby property or an arrangement with another hotel to honor overbooked reservations. You can usually get an upgrade to a larger room at the substitute property for no extra charge. If the room is the same or inferior to the one you have reserved, demand a rate reduction for your inconvenience.
In a hotel dispute, document everything - Write down the names of everyone you speak with, when you spoke with them, and what they said. If you have a camera, take photos relevant to your complaint. This information is handy for presenting to corporate public relations personnel, who can be sensitive to these occurrences and may be willing to compensate unhappy guests.
Stay tuned to future blog posts for more helpful hotel hints!
Source: Fodor's Travel
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