Here are some more travel tips!
Be specific, focused, and fair when resolving problems with hotels - Be very specific about how you would like to see the situation resolved, but be fair. You have a better chance of resolving your dispute if your expectations seem reasonable. Also, hotel managers have been trained to let aggravated customers vent until they tire of arguing, so be sure to initiate a dialogue rather than droning on.
Get confirmation - Hotel managers have been known to say anything to put an end to a disagreeable situation. Once you and management have agreed on a solution, confirm your agreement in writing.
Contest hotel charges - If you believe your complaint was not handled satisfactorily, get the names of the people involved, keep your receipts, and call your credit card company. Credit card companies have departments that deal with contested charges, and many will not charge your card while the matter is under investigation.
Source: Fodor's Travel
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