MOVING MATTERS

Question: I've heard horror stories about moving companies holding people's belongings for ransom and charging thousands of dollars more than the quoted fee before delivering.  How can I make sure this doesn't happen to me?

Answer: Never select a mover on price alone.  By gathering 3 written estimates, you can identify unrealistically low prices that could mean extra charges later.  Compare estimates and all other services for a thorough picture of your total costs, and always require a physical, in-person estimate.  Seeing firsthand the size and quantity of your goods is the only way to effectively estimate costs.

Movers are legally required to deliver your goods for no more than 10% above a non-binding estimate unless you change the scope of services after the estimate was provided.

Stop the move if an upfront deposit or pre-payment in cash is required.  Always ask about additional fees and get answers in writing.  Never let your mover leave before you receive a written copy of your contract, inventory paperwork, and any possible guarantees and warranties.  You should also ask for your driver's full name, driver's license ID, truck number, and cell phone for easy contact during the move.

When an interstate move takes place, federal law requires movers provide you with a Rights and Responsibilities booklet which you should read carefully to know what to expect from your mover.
Source: Graebel New England Movers, Distinctive Homes Boston



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